Shipping and Returns
All orders are shipped within 48 hours Monday - Friday 8am - 5pm.
We use USPS for all shipping
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers. Whenever possible, a tracking number will be send once the package ships.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost will be and you will have a chance to cancel your order at that time if you choose.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Returns, Refunds and Exchanges
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
- Please email firstname.lastname@example.org to request a refund and we will assign you a RMA #.
- Mail your returned item to:
Under My Hood
Returns Department RMA #
PO Box 874
Queen Creek. AZ 85142
- Include in your package a signed letter stating the reason for your return and the original receipt.
Some items can not be returned if they are opened.
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.