Privacy policy
Effective Date: October 14, 2026
Under My Hood ("Under My Hood," "we," "us," or "our") respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy describes how we collect, use, disclose, retain, and protect personal information when you visit our websites, purchase products, register laboratory samples, access laboratory reports, or communicate with us.
This policy applies to:
- www.undermyhood.com — Our online storefront.
- portal.undermyhood.com — Our customer portal for laboratory sample registration and test reports.
Our products and services are intended for customers within the United States.
1. Information We Collect
Information You Provide
Depending on how you interact with Under My Hood, we may collect:
- First and last name
- Company name, if provided
- Email address
- Telephone number
- Billing and shipping addresses
- Customer account information
- Order and purchase history
- Customer support communications
- Information submitted through website forms or email
When registering laboratory samples through our customer portal, customers may also provide:
- Vehicle year
- Vehicle make
- Vehicle model
- Vehicle identification number (VIN) or serial number
We also maintain laboratory testing records and reports associated with registered samples.
Information Collected Automatically
When you visit our websites, certain information may be collected automatically, including:
- Internet Protocol (IP) address
- Browser and device information
- Operating system
- Pages visited
- Date and time of access
- Referring website
- Session and website activity information
This information supports website functionality, security, analytics, and improvements to our products and services.
2. How We Use Your Information
We use personal information to:
- Process and fulfill purchases
- Process payments
- Ship products and provide tracking information
- Create and maintain customer accounts
- Register laboratory samples
- Coordinate laboratory testing
- Prepare, maintain, and deliver laboratory reports
- Provide customer support
- Send order confirmations and shipping notifications
- Send account verification and password reset messages
- Notify customers about sample processing and completed reports
- Maintain website and account security
- Detect and prevent fraud
- Improve our websites, products, and services
- Comply with applicable legal and regulatory requirements
We may also use website activity information to evaluate advertising effectiveness and improve our marketing.
3. Customer Accounts and Laboratory Registration
Customers may use our Shopify storefront to purchase products and access available shopping account features.
Laboratory sample registration and access to laboratory reports are handled exclusively through our separate customer portal at portal.undermyhood.com.
Customers create their own portal accounts and are responsible for maintaining the confidentiality of their login credentials.
For security and operational purposes, access to the customer portal is restricted to connections originating within the United States.
If you believe your account has been accessed without authorization, please contact us immediately.
4. Laboratory Testing and Test Reports
Under My Hood provides laboratory analysis products and services through contracted laboratory partners.
When customers register and submit samples, information necessary to perform the requested testing may be provided to the laboratory responsible for processing those samples.
Laboratory testing information and reports are accessible to:
- The customer associated with the sample
- Authorized Under My Hood personnel
- The laboratory responsible for performing the testing
Under My Hood does not routinely disclose laboratory reports to unrelated third parties.
Laboratory reports remain available in the customer portal without a predetermined expiration date, unless deletion is requested or retention practices change.
Customers may request deletion of their portal accounts and associated laboratory records by contacting support@undermyhood.com. Requests are subject to applicable legal, accounting, contractual, and operational retention requirements.
5. Payments and Order Processing
Purchases made through our online storefront are processed using Shopify and supported third-party payment processing services.
Payment providers may collect and process payment information necessary to complete transactions, prevent fraud, and comply with applicable financial regulations.
Under My Hood does not store complete payment card numbers on its own servers.
Payment information is handled according to the security practices and privacy policies of the applicable payment processors.
6. Email Communications
Transactional and Service Emails
We may send emails necessary to provide our products and services, including:
- Order confirmations
- Shipping notifications
- Account verification
- Password resets
- Sample registration confirmations
- Laboratory report notifications
- Customer service communications
- Important account or service updates
These communications are operational and are not considered promotional marketing emails.
Marketing Emails
Under My Hood sends promotional emails only to individuals who have subscribed or otherwise provided the required permission to receive them.
These emails may include product announcements, special offers, service updates, and occasional promotions.
Recipients may unsubscribe at any time using the unsubscribe link included in marketing emails or by contacting us directly.
Unsubscribing from promotional emails does not prevent necessary transactional or service-related communications.
7. Cookies, Analytics, and Advertising
Our Shopify storefront uses cookies and similar technologies to operate essential website features, maintain shopping sessions, support checkout, remember preferences, analyze website performance, and support advertising activities.
These technologies may include services provided by:
- Shopify
- Google Analytics
- Google Ads
- Meta (Facebook and Instagram)
- Other analytics or advertising service providers used by Under My Hood
Depending on which services are enabled, these providers may collect information about website visits, interactions, devices, browsers, and purchases.
Advertising technologies may be used to measure campaign performance, develop advertising audiences, and display relevant advertisements on third-party platforms.
Certain disclosures of information through advertising technologies may be considered "sharing" or "targeted advertising" under applicable privacy laws, even when personal information is not sold for monetary compensation.
Under My Hood does not sell customer contact lists or directly provide customer information to unrelated businesses for their independent marketing campaigns.
Customers may manage cookies through their browser settings and, where available, through privacy controls provided on our storefront.
We honor applicable privacy choices and opt-out rights as required by law.
Customer Portal: The customer portal is used for laboratory registration, account management, and reporting. Under My Hood does not use customer portal activity for advertising or remarketing campaigns.
8. How We Share Personal Information
We may disclose personal information to service providers when reasonably necessary to operate our business and provide requested products or services.
These providers may include:
- E-commerce and website hosting providers
- Payment processors
- Shipping and delivery companies
- Laboratory testing partners
- Email delivery and communication providers
- Information technology and cloud hosting providers
- Website analytics and advertising providers
The information disclosed depends on the services performed and may include contact details, transaction information, shipping information, laboratory registration information, or technical website activity.
We may also disclose personal information when reasonably necessary to:
- Comply with applicable laws, regulations, or legal processes
- Respond to lawful government requests
- Investigate fraud or security incidents
- Protect our rights, property, customers, or employees
- Enforce applicable agreements
- Facilitate a merger, acquisition, restructuring, or sale of business assets
We do not sell customer databases or laboratory reports to outside companies.
9. Data Security
Under My Hood maintains reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, disclosure, alteration, or destruction.
These safeguards may include access restrictions, account authentication, secure communications, and security measures implemented by our service providers.
Although we take reasonable precautions, no internet-based service or electronic storage system can be guaranteed completely secure.
10. Data Retention
We retain personal information for as long as reasonably necessary to operate our business, provide requested services, maintain customer accounts, comply with legal obligations, resolve disputes, and protect legitimate business interests.
Order and transaction records may be retained to satisfy accounting, tax, and regulatory requirements.
Laboratory reports are generally maintained in the customer portal indefinitely to provide customers with ongoing access to their testing history.
Customers may request account or information deletion. Certain information may be retained when required or permitted by applicable law or necessary for legitimate business purposes.
11. Your Privacy Rights
Depending on your state of residence and applicable law, you may have the right to:
- Request access to personal information maintained about you
- Request correction of inaccurate personal information
- Request deletion of personal information
- Obtain information about how personal information is collected and disclosed
- Opt out of certain targeted advertising or data-sharing activities
- Withdraw consent to receive promotional emails
- Exercise applicable privacy rights without unlawful discrimination
To submit a privacy request, contact support@undermyhood.com.
We may request information reasonably necessary to verify your identity before processing a request.
Certain requests may be subject to exceptions or limitations established by applicable law.
12. California and Other State Privacy Rights
Residents of California and certain other states may have additional privacy rights under applicable state consumer privacy laws.
Where those laws apply to Under My Hood, we will honor qualifying requests to access, correct, or delete personal information and to opt out of covered sales, sharing, or targeted advertising activities.
Under My Hood does not sell customer contact lists or laboratory testing reports.
However, certain advertising technologies used on our Shopify storefront may constitute sharing or targeted advertising under applicable state privacy laws.
Eligible customers may submit requests through support@undermyhood.com or use any applicable privacy controls made available on our website.
We will process verified requests within the timeframes required by applicable law.
13. Children's Privacy
Our websites, products, and services are intended for adults and individuals acting on behalf of businesses or organizations.
We do not knowingly collect personal information from children under the age of 13.
If we become aware that personal information has been collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information, subject to applicable legal requirements.
14. Third-Party Websites and Services
Our websites may contain links to websites or services operated by third parties.
These third parties maintain their own privacy practices, policies, and security procedures.
Under My Hood is not responsible for the privacy practices of independently operated third-party websites.
We encourage customers to review applicable third-party privacy policies when leaving our websites.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business operations, technology, service providers, or legal requirements.
Updates will be posted on our websites with a revised effective date.
Material changes will be communicated when required by applicable law.
16. Contact Information
For questions, privacy inquiries, account deletion requests, or concerns regarding this Privacy Policy, please contact:
Under My Hood
Email: support@undermyhood.com
Phone: (602) 677-2629
Website: www.undermyhood.com
Mailing Address:
PO Box 874
Queen Creek, AZ 85142
United States