Refund policy

At Under My Hood, we want you to feel confident in your purchase. If something isn't right with your order, we're happy to help.

Returns

We accept returns within 30 days of the original shipment date.

To qualify for a return, products must be unused, in their original condition, and include their original packaging.

To get started, simply contact us at support@undermyhood.com with your order number or proof of purchase. We'll help you through the return process.

Oil Analysis & Laboratory Testing Kits

Our analysis kits include sample collection materials and, where applicable, prepaid laboratory testing services.

Unused kits may be returned within the 30-day return period, provided they meet the conditions outlined above.

Kits that have been used to collect a sample, or for which laboratory testing services have already been performed, are generally not eligible for a refund.

If you experience an issue with your kit or laboratory testing service, please contact us. We're happy to review the situation and work toward an appropriate resolution.

Refunds

Once we receive and inspect your return, we'll notify you by email regarding its status.

Approved refunds will be issued to your original payment method within 14 days of approval. Your financial institution may require additional time to post the credit.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.

Original shipping charges are generally non-refundable.

We recommend using a trackable shipping service when returning merchandise, particularly for higher-value orders.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, contains an incorrect item, or has another issue, please contact us at support@undermyhood.com.

We'll review the situation and help make it right.

Questions?

We're here to help.

Under My Hood
Email: support@undermyhood.com
Phone: (602) 677-2629
Website: www.undermyhood.com